HiStaff – Continuing the Journey with Vinamilk

2019-08-29 10:27:18

Last August, the Board of Directors of Vietnam Dairy Products Joint Stock Company (Vinamilk) approved a project to deploy the latest version of HiStaff 2019 – Workforce Planning at the enterprise.

Mr. Pham Ngoc Thuc – Director of Tinhvan Consulting HCM Branch (middle left) and Mr. Nguyen Nghi – IT Director of Vinamilk (middle right) at the kick-off meeting for the HiStaff version upgrade project.

Facing continuous technological innovations worldwide and competitive pressures in Vietnam's FMCG industry, Vinamilk continues to face the challenge of adopting new technologies to grow even stronger. After 8 years of deployment and use, Vietnam Dairy Products Joint Stock Company (Vinamilk) has once again prioritized investment in upgrading HiStaff among its IT applications.

Founded in 1976, after nearly 43 years of innovation and development, Vinamilk has risen to become the number one brand in Vietnam overall and in the dairy industry specifically. Vinamilk consistently holds 40%–80% market share in powdered milk, liquid milk, yogurt, and condensed milk. It is also the most valuable brand in Vietnam, with a brand value of USD 2.28 billion (Forbes Vietnam 2018), and has been voted into Forbes Vietnam's list of 50 best listed companies for 7 consecutive years. It is among the 2000 largest listed companies globally (Global2000 – Forbes Global 2017). In Kantar Worldpanel's "Brand Footprint" report, Vinamilk surpassed both foreign and domestic brands to hold the position of the number one brand in Vietnam.

2011 – The Beginning of a Long-Standing Partnership

After a thorough evaluation of foreign solutions and leading HR software solutions in Vietnam, Vinamilk decided to choose Tinhvan Consulting as the partner to implement the Human Resource Management Software project across its entire system. Accompanying the number one brand in Vietnam was both a great honor and a pressure for the entire Tinhvan Consulting team at that time. Over the years, Vinamilk has consistently been one of the best workplaces in Vietnam, with a highly skilled workforce and advanced HR management processes.

2011–2012 – Overcoming Challenges with Effort

Throughout nearly a year of project implementation at Vinamilk, the project team encountered numerous difficulties as the project scope began to generate new business requirements, demands for data consistency and standardization, along with pressure from Vinamilk's leadership to complete the project on schedule. In particular, change management was one of the most challenging requirements of the Vinamilk project. Vinamilk users had to transition from their old system habits to a new system, performing all operations according to strict processes and authorization.

From raising user awareness of the software's value to changing daily habits was a long process of effort from both sides. With a focused and serious work attitude, the project was completed one month ahead of schedule and became one of Vinamilk's successful projects in 2011.

2012–2019 – Building Trust through Service Quality and Partnership Value

After the system officially went live at Vinamilk, Tinhvan Consulting continued to accompany Vinamilk for the next 7 years, providing warranty and maintenance services. Tinhvan Consulting also became one of Vinamilk's longest-standing partners, meeting all stringent service requirements: information security, 24/7 incident handling (in some cases, Tinhvan Consulting had to ensure support on holidays to resolve issues for Vinamilk), a QA system for service quality management according to SLA standards, etc. With completion rates consistently at 95%–100% of SLA KPIs, Tinhvan Consulting has earned full trust from Vinamilk's leadership and users.